Return / Refund Policy

Thank you for shopping with iMishang. Please review the following policy to understand how return and refund requests are handled.

1. Request Window

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 7 days of receiving your order.

2. Eligible Cases

• Items damaged during delivery
• Incorrect items received
• Clear product quality issues

3. Non-Eligible Cases

• Change-of-mind requests
• Opened items that can no longer be resold
• Requests submitted outside the stated time window

4. How to Request

Please provide your order number, a short explanation of the issue, and supporting photos or videos through our customer support channel.

5. Refund Handling

Once approved, we will arrange a refund or replacement. Refund timing may vary depending on your original payment method and bank processing time.

6. Contact Us

If you have any questions about this policy, please contact us using the support details provided on the website.